Tag: Voice Recognition
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The SoftBank AI That Could Change Customer Service Forever: Hero or Catastrophe?
In today’s increasingly digital world, the ways we interact with customer service are evolving at a breakneck pace. SoftBank’s latest innovation, an AI designed to make angry customers sound calm on the phone, epitomizes this evolution. While the prospect of maintaining a tranquil customer service environment is tantalizing, the real-world implications of such technology are…