Tag: Chatbots
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The Rise and Fall of Customer Service Chatbots: Analyzing Consumer Sentiment
The rise of customer service chatbots has been nothing short of meteoric. From rudimentary, script-based bots to sophisticated ChatGPT-powered models, businesses have increasingly turned to AI-powered assistants to handle customer inquiries. But despite the technological advancements, consumer sentiment about these chatbots remains deeply divided. Positive experiences are often overshadowed by frustration, failures, and a lack…